FAQs

Why can’t I use my insurance?

We are in network with BCBSIL PPO, Blue Choice, United Healthcare and Cigna. If we are not in network with your insurance, we can provide a Superbill for you to submit to your insurance to see if you can be reimbursed. It is always a good idea to call your insurance to find out what your behavioral health benefits are.

 

Do you work with EAPs? (Also, what is an EAP?)

Yes! We are working on paneling with a variety of EAPs. If you have an EAP, you can always ask them if they would work with us. An EAP is an Employee Assistance Program that provides short term counseling. This is a benefit through your employer and is not considered insurance. Please note, if the treatment that is assessed is going to be a long term need, the EAP may not cover more than a couple of sessions.

 

How can I pay?

We only accept credit cards as a form of payment. You will need to provide a credit card on file, and this card will be charged the day of your service.

 

How do I schedule?

Feel free to schedule online, or call us! You can schedule reoccurring appointments, or initial consults. Initial consults will be over the phone or video before allowing to schedule a full in person or telehealth session.

 

Will my information be shared?

The short answer is no. Information may be shared with your insurance company if you are asking for a Superbill or to be reimbursed. Please read our Privacy Practices and Informed Consent for more information regarding what may be shared. Insurance companies require certain information in order for services to be covered. Some of this information includes a diagnosis made with the DSM V (Diagnostic and Statistical Manual), treatment plan and session notes. If you would not like this to be submitted through insurance, you may choose to opt out of using your insurance and self-pay.

 

What is telehealth?

Telehealth provides counseling services via video. We use a HIPPA compliant video platform to conduct or telehealth sessions. This could be useful if you have a busy schedule, lack of transportation, or just feel video counseling would be a better fit. Please note, not all insurances cover telehealth. If you submit a Superbill to your insurance, it may not be reimbursed. It is always a good idea to call them ahead of time.

 

What is a Superbill?

A Superbill is used by healthcare providers as a primary source of data for creating claims. These claims will eventually be submitted to payers for reimbursement.

Essentially, a Superbill is an itemized list of all services provided to a client. The Superbill will also contain additional information about the client’s visit including practice information, diagnoses, referring clinician and more.