Updated
Last updated 4/7/2025.
Who we are
At Ace Counseling Group, LLC, we value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website at www.acecounselinggroup.com (the “Site”).
Changes to this Privacy Policy
Any information that is collected via our Website, App, or Service is covered by the Privacy Policy or the HIPAA Policy in effect at the time such information is collected. We may amend this Privacy Policy from time to time. If we make any substantial changes in the way we use your PII, we will notify you of those changes by posting on the Service and Website or by sending you an email or other notification, and we will update the “Updated Date” above to indicate when those changes will become effective.
Information We Collect
The information we collect is used for:
- Communication: Sending SMS messages related to appointments, inquiries, or services you requested.
- Customer Support: Responding to your inquiries or requests.
- Service Updates: Providing notifications about changes or updates to services.
Your phone number and SMS consent will not be shared with third parties or affiliates for marketing purposes.
Personally identifiable Information (“PII“) means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, and phone number.
Account Information. We collect your PII when you register for an Ace Counseling Group account through our EHR (Electronic Health Record), the Jane App, or when you submit your PII to us through the Service for any other reason. If you create an account through the Website, we may also collect your title, birth date, gender, occupation, industry, personal interests, and other information that is not considered PII because it cannot be used by itself to identify you.
Your Choices
Email Communications (Opt-Out)
Ace Counseling Group, LLC may occasionally send newsletters or emails that share updates and wellness tips, or promote our services. If you prefer not to receive these messages, you can opt out at any time—either by using the unsubscribe link included in the emails or by contacting us directly. However, we may still need to send you important, service-related communications such as updates to our Terms of Service or Privacy Policy, appointment details, or billing notices. These are considered essential and are not subject to opt-out.
Information Sharing and Disclosure
We value your privacy and do not share your personally identifiable information (PII) outside of Ace Counseling Group, LLC without your consent, except in the following situations:
With Trusted Service Providers
We may work with carefully selected third-party providers who assist us in delivering our services (e.g., scheduling platforms, billing services). These providers only access your PII as needed to perform their services on our behalf, and they are contractually obligated to maintain confidentiality and not use your information for other purposes.
With Third Parties (Non-Identifiable Information)
We may share aggregated, non-personal data with third parties for purposes like quality improvement, demographic analysis, or industry-related research. This data cannot be used to identify you personally.
In Business Transitions
Should Ace Counseling Group, LLC be involved in a merger, acquisition, or sale of assets, your information (including PII) may be transferred as part of that process. In such a case, we will ensure that your data remains protected in accordance with this Privacy Policy.
For Legal Compliance and Safety
We may disclose information when required by law or in good faith belief that such disclosure is necessary to:
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Comply with legal obligations or respond to legal processes
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Enforce our Terms of Service
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Protect the rights, property, or safety of Ace Counseling Group, LLC, our clients, or the public
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Prevent or investigate potential wrongdoing or suspected fraud
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Fulfill our obligations under HIPAA and other applicable regulations (please refer to our HIPAA Notice of Privacy Practices)
Managing Your Information
If you are a registered client with access to our client portal, you may log in at any time to view or manage your information. In accordance with your rights, you may:
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Access Your Data: Request a copy of the personal data we have on file.
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Request Deletion: Ask us to remove your personal information, where legally permissible.
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Update Information: Modify or correct inaccurate details in your records.
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Withdraw SMS Consent: Opt out of receiving text messages at any time.
To make any of these requests, please contact our office directly.
SMS Communications
Opting In
By providing your phone number, you agree to receive SMS messages from Ace Counseling Group, LLC, regarding appointments, reminders, and other relevant practice updates.
Opting Out
You can stop receiving text messages at any time by replying “STOP” to any message. For further assistance, reply “HELP” or contact our office.
Types of Messages You May Receive
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Appointment confirmations and reminders
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Practice updates or changes to your scheduled services
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Responses to client inquiries
Message frequency may vary. Standard text messaging and data rates may apply depending on your carrier.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We take the privacy and security of your personal data seriously. Your account information is protected by a password, and we use a combination of technical, physical, and administrative safeguards to protect your information. On secured parts of our website, we use SSL encryption to protect data in transit. While we follow best practices, no method of online transmission or storage is 100% secure, so we encourage you to use strong passwords and take steps to protect your own data as well.
Cookies
Our Site may use cookies to enhance your experience. You can disable cookies in your browser settings, but some features of the Site may not function properly without them.
Sharing Your Information
We will not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist in the operation of the Site or as required by law.
Your Rights
You have the right to access, correct, or delete your personal information at any time. If you wish to exercise these rights, please contact us at [contact information].
Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
Children’s Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately, and we will take steps to delete it.
Governing Law
This Privacy Policy will be governed by the laws of the State of Illinois.
Questions or Suggestions
If you have questions or concerns about our collection, use, or disclosure of your PII, please call 708-553-0602. You may also contact us by writing to 14007 S Bell Road Suite 183 Homer Glen, IL 60491